PRIME WIN USER SERVICE AGREEMENT

Updated: August 15, 2026 Effective Date: August 15, 2026

Preamble and Confirmation

This Agreement constitutes a legally binding contract between you ("User," "Player," or "you") and Nova Trend Inc. ("Nova Trend," "we," "us," or "our"). It governs your access to and use of the "PRIME WIN" game client, official website, tournaments, events, customer service, community features, in-app purchases, and all related online services (collectively, the "Services").

Supplementary Documents

This Agreement and the "Privacy Policy" together constitute the complete compliance documentation framework. The content of the Privacy Policy is incorporated into this Agreement by reference and carries equivalent legal effect.

Consent Rules

By downloading, installing, registering an account, logging into the game, clicking "Agree," participating in tournaments, or making in-app purchases — any one of these actions — you represent that you:

  • Have fully read, understood, and voluntarily accepted all terms of this Agreement;
  • Are at least 18 years old and meet any higher minimum age required by the laws of your jurisdiction; are physically located in a jurisdiction where the relevant Service is permitted; and satisfy all eligibility requirements applicable to the tournament or feature you use.
  • Possess the civil capacity to independently enter into electronic contracts.

If you do not accept all terms of this Agreement, you are prohibited from downloading, registering, logging in, making payments, or participating in any tournaments. You must immediately uninstall the game and cease all access to the Services.

Jurisdictional Priority

If mandatory consumer, data, or gaming laws of your country/region conflict with these general terms, the local jurisdictional law shall take precedence. The conflicting provisions of this Agreement shall automatically become ineffective, while the remaining provisions remain in effect.

1. Definitions

  • Account: Your dedicated game account created via phone number, email, or third-party login, including all associated data such as characters, ranks, tournament points, virtual currency, virtual items, and tournament prizes. A natural person may hold only one valid primary account. Batch registration of alternate or clone accounts is considered a violation.
  • Tournament: All competitive activities including online cash/free tournaments, ranked matches, paid entry challenges, and physical/cash prize competitions. Each tournament is accompanied by independent tournament rules; in case of conflict with this Agreement, the tournament-specific rules prevail.
  • Virtual Assets: Digital virtual items usable only within the game, including game tokens, diamonds, vouchers, skins, items, season passes, tournament points, event rewards, and buff enhancements. Except for funds explicitly identified as withdrawable cash balance or cash rewards, in-game virtual currency, points, items, and other virtual assets have no cash value and cannot be exchanged for cash or transferred.
  • Withdrawable Cash: Cash prizes and other amounts expressly identified in the Services as eligible for withdrawal. Virtual Assets, promotional credits, points, and other amounts not expressly identified as withdrawable do not constitute Withdrawable Cash.
  • Violation: Any conduct prohibited under Section 7 of this Agreement, including the use of cheats, multi-account score manipulation, collusion, account theft, private servers, vulnerability exploitation, fraudulent or abusive chargebacks, prohibited content, or other conduct that undermines the fairness, security, or lawful operation of the Services.

Cash Tournament Regional Restrictions:

  • Cash tournaments are available only to users who meet our regional eligibility rules and applicable local legal requirements.
  • We will dynamically adjust the regions where cash tournaments are available based on applicable laws, regulatory requirements, and business risk control policies. We may use IP addresses, device location, account information, identity verification, and other reasonable technical means to determine user eligibility.
  • If the user's local law, regulatory policy, or payment channel rules prohibit or restrict cash tournaments, we will restrict or disable the user's ability to participate in cash tournaments, recharge, or withdraw.
  • Users must not circumvent regional restrictions through VPNs, proxy servers, virtual location spoofing, device tampering, or other technical means.

2. User Registration, Account Management, and Security Rules

2.1 Registration Eligibility

  • Only natural persons may register accounts. Enterprises, studios, and commercial entities may not batch-register or operate accounts for commercial profit;

To participate in cash tournaments, you must be at least 18 years old, be physically located in an eligible jurisdiction, and provide accurate identity, address, payment, and other information reasonably requested for eligibility, fraud-prevention, tax, or legal compliance purposes. If information is false, incomplete, or cannot be verified, we may restrict the relevant features, suspend the Account, withhold affected prizes while we investigate, or take other proportionate action permitted by applicable law. Any remaining balance will be handled in accordance with applicable law and the applicable payment or tournament rules.

2.2 Account Ownership and Transfer Restrictions

Accounts are for the exclusive personal use of the registered natural person. Selling, renting, sharing, gifting, or trading accounts, characters, virtual assets, or tournament points is strictly prohibited. Private account transactions are not authorized or supported by us. If we reasonably determine that an Account has been sold, rented, shared, gifted, or transferred, we may suspend or close the Account and reverse Virtual Assets, tournament results, or prizes connected with the violation, to the extent permitted by applicable law. We are not responsible for losses arising solely from an unauthorized private transaction, except where liability cannot be excluded under applicable law.

Account boosting, rank-boosting, paid account custody, and similar services are prohibited. If we reasonably determine that an Account has engaged in such conduct, we may suspend or close the Account and reverse affected rankings, points, results, or prizes, subject to the severity of the violation and applicable law.

2.3 Account Security Responsibility

You are responsible for safeguarding your login credentials and for activity conducted through your Account unless the activity results from our breach of this Agreement, our failure to use reasonable security measures, or another circumstance for which liability cannot be excluded under applicable law. You must not disclose your password or verification codes and must promptly notify us of suspected unauthorized access.

If you discover an abnormal login, suspected Account theft, or compromised credentials, you must promptly notify us through an official customer service channel and complete any reasonable identity-verification process. We are not responsible for losses that could reasonably have been prevented by timely notice, except to the extent the loss results from our act or omission or liability cannot be excluded under applicable law.

We issue account security notifications only through in-game pop-ups, official email, and the official website. Anyone claiming to be customer service or GM who privately requests account passwords or verification codes is perpetrating fraud. We are not responsible for losses caused solely by an independent third party’s fraud, except to the extent the loss results from our act or omission or liability cannot be excluded under applicable law.

2.4 Account Suspension, Freezing, and Cancellation

If your Account remains inactive for 12 consecutive months, we may designate it as inactive and, after reasonable prior notice, suspend or close it. Non-withdrawable promotional items may expire as disclosed when issued. Any withdrawable cash or other balance protected by applicable law will be handled in accordance with applicable law and the applicable payment rules.

If we reasonably suspect or determine that an Account has violated this Agreement, we may, with or without prior notice where reasonably necessary, restrict tournament participation, suspend withdrawals, temporarily suspend or permanently close the Account, reverse affected results, and withhold or forfeit prizes or Virtual Assets connected with the violation, in each case to the extent permitted by applicable law. Where appropriate, you may request review through customer service.

After you submit an Account cancellation request, we will process the Account and associated personal information in accordance with the Privacy Policy and applicable law. Information that we are required to retain will remain stored for the applicable statutory retention period.

3. Tournament-Specific Rules

3.1 Tournament Participation Obligations

Free tournaments do not require an entry fee. Cash tournaments require the displayed entry fee. Entry fees are non-refundable after a tournament begins or the relevant digital service has been fully performed, except where the tournament rules, a platform-caused cancellation or technical failure, or applicable law requires otherwise. Any non-waivable cancellation or refund right remains unaffected.

Participation constitutes acceptance of the rules of the specific tournament, including point calculation methods, win/loss determination criteria, and reward distribution mechanisms. We will retain relevant match records for the period necessary to achieve anti-cheat, dispute resolution, tournament audit, security, and other legitimate purposes, to the extent permitted by law. Records required by law will be retained for the applicable statutory period. Our collection, use, and retention of personal information are governed by the Privacy Policy.

3.2 Fair Play Mandatory Constraints

Collusion in matches, malicious score feeding, team-based score manipulation, passive idling, intentional rank demotion, and multi-account match manipulation for profit are prohibited. If we reasonably determine that collusion or other cheating has occurred, we may cancel affected tournament results, withhold or forfeit prizes connected with the violation, restrict future tournament participation, suspend or close the Account, and take other proportionate action permitted by applicable law.

Automated Risk Control and Human Review: (1) We may use automated risk-control systems to analyze devices, IP addresses, operational behavior, match data, and other risk indicators to identify cheats, multi-accounting, collusion, abnormal transactions, and other violations.

(2) For high-risk accounts, we may impose temporary participation restrictions, suspend withdrawals, withhold prize disbursements, and conduct further review.

(3) If automated risk-control results lead to account bans, cancellation of tournament results, prize deductions, or other significant impacts, users may request human review through official customer service channels. We will make a final determination in accordance with applicable rules after completing necessary identity and evidence verification.

Prior to distributing tournament rewards (virtual rewards/cash rewards), we reserve the right to conduct secondary verification of identity, device, and behavior. If verification establishes a violation affecting eligibility or tournament results, we may withhold or revoke the affected prize and take other proportionate action permitted by applicable law. Where appropriate, you may request review through official customer service channels.

3.3 Tournament Changes and Termination Disclaimer

We may adjust tournament start times, entry fees, prize pools, scoring rules, or availability where reasonably necessary. Changes will not retroactively affect a tournament that you have already entered unless required to address fraud, cheating, technical errors, legal requirements, or another circumstance disclosed in the applicable tournament rules;

If a tournament cannot start, proceed, or settle normally due to server failure, program errors, network anomalies, payment abnormalities, or other platform technical reasons, we will take appropriate measures including canceling the tournament, rescheduling, refunding entry fees, re-settling prizes, or other reasonable remedial actions based on the specific circumstances;

If tournament results are affected by technical anomalies, we reserve the right to suspend prize distribution and conduct data verification. The specific outcome shall be governed by the tournament-specific rules and verification results.

4. Recharge, Virtual Assets, and Refund Rules

4.1 Recharge and Payment

All in-game recharge amounts are priced in the local settlement currency. Prices may be adjusted at any time; price adjustments do not apply retroactively to completed recharge orders;

Recharge grants only a limited right to use virtual assets. Virtual assets have no real-world monetary value, cannot be withdrawn, cannot be traded with third parties, and cannot be exchanged for cash or physical goods;

Unauthorized Transactions: If you believe that a payment was made without authorization, you must promptly contact customer service and the applicable payment provider. We will review the request in accordance with applicable law and the relevant payment provider’s rules. Nothing in this paragraph limits any non-waivable refund or consumer-protection right.

4.2 Virtual Asset Usage Duration and Recovery

Time-limited items, season passes, and tournament points have clearly defined expiration dates. Upon expiration, they automatically become invalid and are cleared without compensation;

When an Account is closed, suspended, or deactivated, your license to use non-withdrawable Virtual Assets may end, subject to applicable law and any terms disclosed when those assets were issued. Withdrawable cash, refunds required by law, and balances not connected with a violation will be handled under the applicable payment, tournament, and legal requirements.

4.3 Global Region-Specific Refund Rules

  1. User Refund Rules: Your refund rights are determined by the applicable law of your jurisdiction, the purchase channel, and the specific product or service type. Purchases made through the App Store, Google Play, or other third-party platforms are simultaneously subject to the respective platform's refund and purchase policies. For transactions completed through our direct payment channels, we will process refund requests in accordance with applicable local law and this Agreement. Where local law grants users non-waivable refund, withdrawal, or consumer protection rights, this Agreement does not limit such statutory rights.
  2. Generally Non-Refundable Scenarios: Subject to applicable law and the refund rules of the relevant purchase channel, refunds generally are not available in the following circumstances:
  • Subjective dissatisfaction with game content, gameplay feel, or tournament matchmaking mechanisms;
  • Active consumption of virtual assets or completion of tournament matches;
  • Account found to have engaged in cheating, collusion, malicious refunds, or other violations;
  • Account leakage resulting in consumption by others;
  • Inability to log into the game due to the user's own device or network failure;
  • Recharge through unofficial channels (third-party top-up services, black market top-ups).
  1. Chargebacks and Payment Reversals: You must not knowingly initiate a fraudulent or abusive chargeback. If a payment is reversed, we may suspend access to the corresponding purchased content or Account while we investigate, reverse unused benefits funded by that payment, and recover amounts properly owed to us, to the extent permitted by applicable law. This does not restrict your right to raise a good-faith billing dispute or exercise a statutory refund right.

4.4 Third-Party Payment Channel Disclaimer

Payments may be processed by the app store or payment provider displayed at checkout. Your transaction may also be subject to that provider's terms, fees, refund rules, and security checks. Issues caused solely by a third-party provider should be raised with that provider, but nothing in this paragraph excludes any responsibility we have under applicable law.

4.5 Cash Prizes and Withdrawals

Cash prizes and other amounts expressly identified as withdrawable may be requested for withdrawal through the methods made available in the Services. Withdrawals may be subject to eligibility verification, identity verification, fraud and security review, payment-provider requirements, applicable fees disclosed before withdrawal, and applicable law.

We may temporarily delay a withdrawal while reasonably investigating suspected fraud, cheating, payment reversal, eligibility issues, or legal-compliance requirements. We will not permanently withhold an unaffected withdrawable balance except where permitted or required by applicable law.

4.6 Payment and Prize Corrections

If a payment, Account balance, tournament result, or prize is credited or calculated in error, we may correct the error, reverse the erroneous credit, or request repayment of an amount paid in error. We will not reverse a valid payment or prize except as permitted by this Agreement, the applicable tournament rules, or applicable law.

4.7 Taxes

You are responsible for determining and paying any taxes applicable to your prizes, withdrawals, purchases, or use of the Services. We may request information or documentation reasonably necessary for tax reporting or withholding and may report or withhold amounts where required by applicable law.

5. Software License and Intellectual Property Rules

Subject to your continued compliance with this Agreement, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services on supported devices solely for your personal, non-commercial entertainment. The Services are licensed, not sold. Reverse engineering and unauthorized commercial or automated use are prohibited.

Strictly prohibited: Decompiling, disassembling, extracting game source code, modifying client files, creating private servers, mods, or cracked installation packages, and creating derivative paid works based on game content. A violation may result in suspension or termination of the applicable license and Account, removal of infringing content, and other remedies available under applicable law.

All artwork, storylines, characters, tournament interfaces, trademarks, text, sound effects, software, and other content made available through the Services are owned by or licensed to Nova Trend and are protected by applicable intellectual property laws. Without our written permission, no copying, distribution, or commercial use is permitted.

You retain any rights you hold in comments, screenshots, match recordings, and other content you submit through the Services ("User Content"). You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, distribute, and adapt User Content solely as necessary to operate, improve, secure, and promote the Services, subject to the Privacy Policy and applicable law. You represent that you have the rights needed to submit the User Content. Where law requires separate consent for advertising use of your name, image, likeness, voice, or other personal information, we will obtain it.

6. General User Conduct Standards

You are responsible for content you submit and conduct carried out through your Account. When using the Services, you must comply with the following standards:

  • Compete with civility. Insults, defamation, personal threats, gender/racial/regional discrimination, and harassment of other players are prohibited;
  • Nicknames, avatars, and team names must not contain unlawful, pornographic, threatening, hateful, discriminatory, or violence-promoting content;
  • Distribution of cheats, private servers, third-party top-up services, third-party trading platforms, and gambling links is prohibited;
  • Posting commercial advertisements, diverting traffic to third-party platforms, and selling accounts/virtual assets in-game is prohibited;
  • Disclosing other players' or our employees' real phone numbers, addresses, identities, or other private information is prohibited;
  • Comply with applicable laws relating to online conduct, communications, and public safety; do not knowingly submit materially false or unlawful content or incite violence or other unlawful conduct;
  • Cooperate with reasonable anti-cheat and content-moderation measures. We may review match chats, reports, and gameplay data where reasonably necessary to enforce this Agreement, protect users, prevent fraud or cheating, and comply with law, as further described in the Privacy Policy;
  • Comply with applicable export-control, economic-sanctions, and trade-restriction laws. You must not access, use, export, re-export, or transfer the Services in violation of such laws or if you are prohibited from receiving the Services under an applicable restricted-party list.

7. Strictly Prohibited Behaviors

If we reasonably suspect or determine any of the following conduct, we may apply proportionate measures, including a warning, chat restriction, reversal of affected Virtual Assets, tournament points, results, or prizes, temporary restriction or suspension, or permanent Account closure. We may preserve and disclose relevant records or pursue available legal remedies where permitted or required by law. Any unaffected withdrawable balance will be handled under applicable law:

  • Cheating: Using cheats, auto-scripts, auto-clickers, memory modifiers, packet tampering, or third-party assistance tools; exploiting game bugs or system vulnerabilities to farm virtual assets or tournament points;
  • Account Violations: Batch registration of alternate accounts, multi-account score manipulation, account trading/renting/boosting, account theft, identity fraud in registration;
  • Tournament Violations: Match collusion, malicious score feeding, passive idling, team-based profit manipulation, rank-boosting, competing under false identity;
  • Payment Violations: Unauthorized third-party top-ups, fraudulent or abusive chargebacks, fraudulent payments, or exploitation of payment vulnerabilities for improper gain;
  • Infringement and Sabotage: Building private servers, distributing cracked clients, reverse engineering, attacking servers, DDoS attacks, scraping game data;
  • Content Violations: Distributing unlawful, pornographic, violence-promoting, drug-related, gambling-related, hateful, discriminatory, or cheat-related content or advertisements;
  • Risk Control Evasion: Using virtual IPs, emulator batch operations, or device tampering tools to bypass anti-cheat detection;
  • Other Material Breaches: Impersonating a GM or official customer service representative to defraud others; knowingly making materially false statements for the purpose of committing fraud or unlawfully disrupting the Services; or organizing unauthorized cash tournaments using the Services or Nova Trend’s intellectual property.

8. Third-Party Services and External Platforms

To enable payment, account login, data analytics, crash monitoring, ad attribution, anti-cheat, customer service, and other necessary functions, we may engage third-party service providers to process necessary data. We conduct reasonable compliance reviews of third-party providers under applicable law and constrain their data processing practices through contractual agreements.

Third-party websites, social platforms, and advertising pages may be governed by their own terms and privacy policies. We do not control and are not responsible for independent third-party content, products, or practices, except to the extent responsibility cannot be excluded under applicable law. You should review the applicable third-party terms before using those services.

8.1 Apple App Store Terms

If you download the App from the Apple App Store or use the App on an iOS device, you acknowledge that this Agreement is between you and Nova Trend, not Apple Inc. (“Apple”). Nova Trend, and not Apple, is solely responsible for the App, the Services, and their content.

Apple is not a sponsor, organizer, administrator, or provider of any tournament, competition, promotion, prize, or reward offered through the Services. Apple has no responsibility for determining eligibility, collecting entry fees, administering tournaments, verifying results, or distributing prizes.

Apple has no obligation to provide maintenance or support services for the App. If the App fails to conform to an applicable warranty that cannot be disclaimed under applicable law, you may notify Apple, and Apple will refund the purchase price, if any, paid for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.

Nova Trend, and not Apple, is responsible for addressing claims relating to the App or your possession or use of it, including product-liability claims, claims that the App fails to comply with applicable legal or regulatory requirements, consumer-protection claims, and claims that the App infringes a third party’s intellectual property rights.

You must comply with applicable third-party terms when using the App. You represent that you are not located in a country subject to an applicable U.S. Government embargo or designated by the U.S. Government as supporting terrorism and that you are not listed on an applicable U.S. Government restricted-party list. Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce the applicable provisions of this Agreement against you as third-party beneficiaries.

8.2 Third-Party Platform Purchases and Refunds

Purchases made through the Apple App Store, Google Play, or another third-party platform are also subject to that platform’s applicable purchase and refund rules. In the event of a conflict concerning a transaction processed by that platform, the platform’s mandatory transaction rules will apply to that transaction.

9. Service Interruption, Changes, and Termination Disclaimer

We may update, upgrade, or maintain the Services and may temporarily suspend access where reasonably necessary. Where practicable, we will provide reasonable notice of scheduled maintenance. Any entry fee, prize, or purchased benefit affected by a platform-caused interruption will be handled in accordance with the applicable tournament rules, payment rules, and applicable law;

We are not responsible for interruption caused by events beyond our reasonable control, except to the extent required by applicable law. If the Services are permanently discontinued, we will give reasonable notice where practicable and provide instructions for handling unused purchased content, eligible refunds, and withdrawable cash in accordance with applicable law and the applicable payment rules;

We may add, remove, or modify features, tournament modes, and Virtual Assets where reasonably necessary to operate or improve the Services. Such changes will not limit any refund, withdrawal, or consumer right that cannot be waived under applicable law;

We are not obligated to operate the Services permanently. If we permanently discontinue all Services for business reasons, we will provide at least 30 days’ advance notice through the Services, the email address associated with your Account, our official website, or other reasonable means, where practicable and subject to applicable law.

10. User Indemnification

To the extent permitted by applicable law, you will indemnify and hold harmless Nova Trend and its affiliates, officers, directors, employees, and agents from third-party claims, damages, and reasonable costs arising directly from your unlawful use of the Services, your material breach of this Agreement, or your infringement of another person's rights. This obligation does not apply to the extent a claim results from our own act or omission, and it does not limit non-waivable consumer rights.

11. Disclaimer and Limitation of Liability

The Services are provided “as is” and “as available.” To the maximum extent permitted by applicable law, we disclaim all express or implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components.

To the maximum extent permitted by applicable law, Nova Trend will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or business opportunity arising from or relating to the Services.

To the maximum extent permitted by applicable law, Nova Trend’s aggregate liability arising from or relating to the Services will not exceed the greater of: (a) the amount you paid directly to Nova Trend for the Services during the 12 months before the event giving rise to the claim; or (b) US$100.

Nothing in this Agreement excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer right that cannot be excluded or limited under applicable law.

12. Agreement Revision and Notification Mechanism

We may continuously revise this Service Agreement, tournament rules, and Privacy Policy. Where required by applicable law, we will provide advance notice of material changes through the Services, the email address associated with your Account, our official website, or other reasonable means. Where practicable, we will provide at least 30 days’ advance notice. A shorter notice period may apply where a change is required by law, necessary to address an urgent security or fraud risk, or otherwise permitted by applicable law;

The updated Agreement will apply from the stated effective date. Where applicable law requires your affirmative consent to a material change, we will obtain it before that change applies to you. Otherwise, continued use after the effective date constitutes acceptance to the extent permitted by law. Changes will not retroactively alter the rules governing a completed transaction or an existing dispute unless permitted by law and expressly agreed.

We may provide notices through the Services, the email address associated with your Account, or other reasonable electronic means. Notices take effect as provided by applicable law. You are responsible for keeping your contact information current and reviewing notices made reasonably available to you.

13. Age Requirements

The Services are not directed to children under 18, and we do not knowingly permit anyone under 18 to create an Account or use the Services. You must also meet any higher minimum age and eligibility requirement imposed by the laws of your jurisdiction or the rules of a particular feature. If we learn that an underage person is using the Services contrary to applicable law, we may close the Account and will handle associated personal information as described in the Privacy Policy. A parent or guardian who believes a child has provided information or used the Services may contact us.

14. Dispute Resolution, Governing Law, and Jurisdiction

14.1 Preliminary Dispute Resolution

If you have a dispute regarding the Services, your Account, a payment, withdrawal, tournament, prize, or other related matter, you may first submit a written complaint through our official customer service channel. We will investigate and attempt to resolve the dispute in good faith within a reasonable period.

Nothing in this Section prevents either party from seeking urgent relief or exercising any right that cannot be waived under applicable law.

14.2 Courts and Other Remedies

Either party may bring a claim before a court or other dispute-resolution body having jurisdiction under applicable law.

Nothing in this Agreement limits either party’s right to bring an eligible claim in small claims court or your right to submit a complaint to a consumer-protection authority, regulatory authority, or other competent government body.

14.3 Governing Law and Jurisdiction

This Agreement is governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-law principles.

Any dispute not resolved informally may be brought before a state or federal court having jurisdiction in New Jersey. However, mandatory laws and non-waivable consumer rights applicable in your place of residence remain unaffected.

14.4 Time for Claims

Any claim must be brought within the limitation period prescribed by applicable law.

We encourage you to contact customer service promptly so that relevant records can be preserved and the matter can be investigated.

15. General Provisions

This Agreement, the Privacy Policy, and any rules expressly incorporated by reference constitute the entire agreement between you and Nova Trend regarding the Services and supersede prior agreements on the same subject. If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. You may not assign this Agreement without our prior written consent. We may assign it in connection with a merger, acquisition, reorganization, or sale of all or substantially all relevant assets, subject to applicable law. Provisions that by their nature should survive termination will survive, including provisions concerning ownership, accrued payment obligations, disclaimers, liability, indemnification, and disputes. Headings are for convenience only.

16. Contact and Complaint Channels

If you have questions, objections, or complaints regarding this Agreement, the Services, your Account, a payment, or a tournament, you may contact us at the customer service email below. Privacy and personal-information requests will be handled as described in the Privacy Policy. We will respond within any timeframe required by applicable law.

Company: Nova Trend Inc.

Customer Service Email: support@primewin.games

Legal Notices: Nova Trend Inc., 238 Blackburn Rd, Summit, NJ 07901, United States